The course is designed to increase the professionalism, self-confidence and personal safety of employees in order to minimize both personal and organizational risks. The training is ideal for Government, Local Government, or agency employees who work by themselves and are likely to encounter difficult people or difficult situations at all times of the day or night in varying locations. Training incorporates safety first principles, risk assessments, incident management and a focus on safety. Self-assessment check lists are developed and discussed. Other issues addressed include dealing with the elements, emergency situations and importantly, the identification and preparedness for the most common issues facing employees.