drawing on the existing experience of class participants, creating a partnership approach to the subject. The information contained in the course is proven and has been successfully used in many difficult situations to manage or minimise potential conflict.
 

Course participants are given strategies to avoid conflict prior to it occurring, as well as methods for assessing potential risks to personal safety and dealing with conflict that was unavoidable. The emphasis of the training is placed on self-control as well as safe and professional communication strategies. This practical training course utilises video presentation along with group discussion and syndicate work.
 

Role-play scenarios are also used to allow participants to practice these new skills in an encouraging and friendly environment.