Services

We provide a wide range of professional services in “training and review” of operational safety to organisations and occupations such as:

Law enforcement; the security industry; store security officers; fines collection and process servers; sheriffs department; corrections and prisons; local government; parking officers; the transportation industry including taxis, buses, trains, trams: social welfare and social services; and the educational and instructional environment;

Reviews and Risk Profiles

We undertake reviews and strategic analyses to determine the “real” cause of perceived problems. Is your company exposed to current or potential liability through lack of attention to the basic requirements of employees involved in public interface and community contact? Are the risks facing employees due to policy, procedures, guidelines, supervision, management or lack of induction processes or employee training to meet the changing face of our society and their occupational needs? We will provide you with a full review as a strategic analysis to identify the risks, costs and remedies to minimise injury and trauma to your employees. If this is complemented by relevant training at the various levels your employees are then clearly focused on their own safety, responsibilities and corporate objectives becoming more competent and confident in dealing with any daily or occasional problems which confront them in their dealings with the public.

A “band-aid treatment” to temporarily hide the problem is unacceptable. Instead aim for “sustainable change” to minimise the risks and enhance your organisation, as well as the safety and professionalism of your employees.

“Expert Witness” Opinions and Testimony in incidents involving death or serious injury.

We provide “expert witness” reviews, opinions and court testimony in civil, criminal and coronial jurisdictions. Opinions are provided based on over forty years experience in law enforcement: examinations of overseas organisations: assessing international best practices in operational safety: tactical options available: human behaviour in critical incidents; the reasonableness of that behaviour; and, the stress factor in dealing with violent behaviour. We are able to provide testimony in criminal, coronial and civil jurisdictions. Reviews have been undertaken and opinions provided for incidents involving claims of “self defence” resulting in death or serious injury. Reviews can focus on individual “incident based” or corporation liability in litigation proceedings.

Dispute Mediation

Avoid the hassles, trauma, costs and delays in civil litigation. We offer mediation services in short or long term disputes as an independent facilitator to achieve a positive outcome for both parties. Our qualified mediators in “Alternate Dispute Mediation” provide services assisting the resolution of disputes between ratepayers and councils or local government; companies and corporations involved with individual complaints; and disputes of a general nature to minimise trauma, anger and hostility by one or both parties.